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‘This Isn’t School’: Teaching Work Etiquette to Summer Interns

Kansas City teens learn 'soft skills' 鈥 communication, punctuality, teamwork 鈥 along with how to do jobs as ProX summer interns.

Students about to start summer internships with Kansas City鈥檚 ProX internship program learn details about the program from Wilson Platt of Big Picture Learning, one of the program鈥檚 partners. Interns at ProX have a 鈥減rofessional development鈥 day every Monday. (Patrick O鈥橠onnell)

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Izsie Robinson looked out at the rows of high school students in the cafeteria of a Kansas City school and started listing expectations for their upcoming summer internships

鈥淭his isn鈥檛 school,鈥 Robinson, a business owner, told the teenagers at the early June launch of the ProX internship program. 鈥淭his is a summer internship. You all have employers.鈥

You can鈥檛 just skip a day or come in late, said Robinson. If something happens that gets in the way, you need to call your employer. You can鈥檛 be on your phones all day. Each employer will have a cell phone policy to learn, along with dress codes. And work hours must be entered online.

It鈥檚 a lot for some of the 660 new interns from across the Kansas City area, some as young as 15 and whose internships are their first job ever. Many have never had a boss or a work schedule before, so working alongside adults can be intimidating, said Robinson and program head Solissa Franco-McKay.

ProX, short for “professional experience,鈥 has created one of the strongest and most structured support systems for interns in the country, hoping to solve a challenge that regularly scares away employers and trips up high school interns anywhere 鈥 student and business expectations not matching up. 

Each student has a coach hired by the program they meet weekly, as well as a mentor who is an employee at the business. ProX also sets aside every Monday of the internship as 鈥減rofessional development鈥 to work on so-called 鈥渟oft skills,鈥 such as punctuality, teamwork and communication, which many teens lack and employers want.

鈥淭his is a starting point of a journey for you,鈥 Franco-McKay told the students. 鈥淭his is about growing your network, growing your skills, and just doing a little exploration鈥ou have your coaches who help, guide and support you along the way.鈥

鈥淚f you mess up, that’s alright. That’s what it’s about, right?鈥 she stressed. 鈥滱nd we’re going to be doing it together.鈥

About half of this year鈥檚 ProX interns gather at the Ewing Marion Kauffman School to hear about the program鈥檚 expectations at this summer鈥檚 launch. (Patrick O鈥橠onnell)

Providing all the training and support for students and companies has one big drawback, however: It limits how many students the program can serve. 

ProX had 3,000 students apply for spots this summer, so the majority had to be turned away. The program鈥檚 budget has already grown from $1 million at its start to $4 million today. More coaches and other staff would need to be hired to accommodate every student.

The ProX program, launched in 2021 by the Ewing Marion Kauffman Foundation, is a rare opportunity for high school students with paid summer internships for five weeks each summer that let them test drive a career they may want to pursue.

Though internships are common for college students, there are few for high schoolers. Only about five percent of high school students have a chance at an internship or a more advanced apprenticeship, either in summers or during the school year. 

That鈥檚 partly because U.S, companies, unlike those in Europe where internships and apprenticeships are common, don鈥檛 always trust high school students with business tasks.

A 2024 survey by American Student Assistance, a nonprofit that promotes career opportunities for students, found companies listed the work needed to select good interns and manage them were among the biggest barriers to hiring high schoolers.

It鈥檚 left to outside agencies like ProX to manage internships for many companies, finding interns, teaching them soft skills and verifying they can handle the workplace. The more those agencies take on for the companies, the easier it is for a business to hire students for the summer.

鈥淲hen we were first created, it was really about making this as plug-and-play for the employer as possible,鈥 said Franco-McKay. 鈥淲e want the employer to kind of see us as a common front door.鈥

鈥淚f you’re wanting to engage with students here in Kansas City, you can come to the ProX program and we’ll handle all the paperwork,鈥 she added. 鈥淲e hire the interns. We pay them the stipend. We track their hours. The employer really just has to focus on providing a quality experience and mentoring them.鈥

ProX isn鈥檛 the only agency, often known as 鈥渋ntermediaries,鈥 taking on training and hiring interns to help companies. The nonprofit Boston Public Industry Council manages that city鈥檚 extensive summer jobs program for the city and school district. Though many students are taught basic soft skills at school there, Executive Director Neil Sullivan said employers rely on PIC staff to meet with students and vouch for them being ready to handle work.

The Genesys Works high school internship program in eight cities including Houston, Chicago, New York City and Washington, D.C., is another. It also makes teaching soft skills as much a priority as ProX. Students spend the summer before their internships learning several skills 鈥 communication, time and project management, work ethic, problem solving, collaboration, and initiative 鈥 and are rated on each one. They are placed in internships only if they score well.

鈥淚t’s meant to be broad, so that students go into their internship on day one with the baseline skills that they need,鈥 said Mandy Hildrenbrand, chief services officer for Genesys Works. 鈥淭he internship then can train them in more specific skills to their internship 鈥

The ProX internship program has made training an integral part of the internships since it was started by the Ewing Marion Kauffman Foundation, named for the pharmaceutical magnate best known as the former owner of the Kansas City Royals baseball team.

The internship isn鈥檛 a full-time job. It pays a stipend of $1,250 for 25 hours a week for five weeks, less than some fast food and retail jobs pay per hour. But the internships aim to give students a taste of potential careers and practice navigating the job application and hiring process, rather than just be a way to earn money during summer break.

ProX also prioritizes bringing in students from low-income neighborhoods, so it offers students money to buy work uniforms if needed or rides to work through zTrip, a local rideshare company.

鈥淥ur program is really focused on breaking down any barriers that may exist to student participation,鈥 said Franco-McKay.

That鈥檚 a big reason why ProX invests heavily in coaches and training. Each Monday, interns spend a half day at the Ewing Marion Kauffman School in the city to learn about a different skill each week 鈥 critical thinking, communication, collaboration, leadership and understanding one鈥檚 own thinking process.

ProX takes teaching new interns job skills so seriously that it sets aside every Monday as a 鈥減rofessional development鈥 day. (Patrick O鈥橠onnell)

In addition, while each of the 95 companies in the program assigns an employee mentor to each intern, ProX hires educators like Kristi Larison, a teacher at Liberty North High School in a neighboring suburb, to be a coach and liaison between interns and companies. Larison has 19 students to follow this summer, visiting them at their companies once a week and discussing their goals for each week and the summer.

鈥淲e know kids and we know job sites, so we’re going to kind of pull them through,鈥 she said. 鈥淚 had a lot of students last year that relied heavily on me with questions, because maybe they didn’t quite have skills to communicate with the employer yet, or they were too timid. I really was a bridge to kind of help them learn how to do that on their own. I think that’s critical.鈥

Don Simon, another coach who teaches at suburban Smithville High School, said he believes the coaching helps students who may have never had a job before. Having coaches also reassures employers that they are not alone in supporting students.

鈥淎 lot of our employers have experience with college internship programs, but not really high school,鈥 Simon said. 鈥淔or the kids to have a coach with them, that really sort of seals the deal for a lot of employers. They’re like, 鈥極kay, let’s do this鈥.鈥

Some students, like Bradley Epps, an incoming senior at Park Hill High School, are so directed in their goals they鈥檇 rather just work on Mondays instead of having workplace training. An aspiring architect, he鈥檚 still excited, though, to intern at the architecture and urban planning-focused Kansas City Design Center.

鈥淚 think it will give me some experience,鈥 he said. 鈥淎nd, if I had any doubts, it will give me a chance to see for myself.鈥

Others appreciate both the instruction and a chance to test out a career. 

Trisha Rastogi just graduated from Blue Valley High School south of the city and hopes to be a cancer researcher. She said a chance at real work experience at Children鈥檚 Mercy Hospital, even in the public health department, is a great opportunity for her.

鈥淚 want to become a physician, which is healthcare at a more individual level,鈥 she said. 鈥淏ut I also like that I’m doing this internship because it gives me exposure to healthcare at a community level too.鈥

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